Job Description

Job Summary As a Receptionist, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Benefits * Competitive Pay * Medical, Vision, Dental * 401(k) Retirement Plan * Group Life Insurance * Flexible Spending Account * Paid Vacation * Employee Discounts Responsibilities * Meet and greet customers in a professional manner in-person & on the phone * Process payments, invoice and other miscellaneous office duties * Provide basic information to callers who have general inquiries * Handle customer complaints with integrity and poise * Provide general administrative support including mailing, scanning, faxing and copying * Maintain office supplies for specific location Qualifications * Excellent communication and organizational skills * Experience using Microsoft Office suite * Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously * Willing to submit to a drug screen & background check About Us The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training and advancement. All you need is the same commitment to excellence we have for our customers! Physical Requirements * The physical requirements of the position are MEDIUM in intensity. * Must be able to sit/stand/walk for long periods of time. * Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely. * Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing. * Frequent – Repetitive motion. * Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs. Physical Working Conditions * This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership. Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.

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