Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems

About Company: The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula. This quaint, mile-long harbor town blends water, arts, nature, history, food, and spirits in a way that will make you never want to leave.

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